Shipping policy

This Shipping Policy explains how orders are processed, shipped, and delivered by Olverai("olverai," "we," "us," or "our"). By placing an order on olverai.com, you agree to theterms outlined below, which are incorporated into our Terms & Conditions.

1. Shipping Methods & EstimatedTimelines
All shipping and delivery timeframes displayed on our website, product pages, or order confirmations areestimated delivery ranges, not guaranteed delivery dates. These estimates are provided in good faith and arebased on current production schedules, processing time, and carrier performance at the time of purchase.
Estimated delivery timeframes include applicable production or processing time unless otherwise stated.
If an order is expected to materially exceed the estimated delivery timeframe, we will provide updatedinformation regarding the order status and work with the customer to review available options inaccordance with applicable law. Available options may include continued delivery, updated deliveryestimates, replacement where appropriate, or cancellation and refund where required by law.

1.Standard Free Shipping
Handling Time:
3 business days
Estimated Delivery:
15-20 business days after order placement
Details:
Orders placed with Standard Free Shipping enter our production or preparation queue. Once production iscomplete and the order is handed off to the carrier, tracking information will be provided. Delivery timingafter shipment is dependent on carrier performance and destination.

2. Order Cutoff Time
Orders placed after 5:00 PM EST are considered placed on the following business day for processingpurposes

3. Manufacturing & Production LeadTimes
Many Olverai products are made to order or handcrafted.
Estimated delivery timeframes provided at the time of purchase include applicable production andprocessing time unless otherwise stated.
Intricate or specialty fixtures may require additional production time, which may affect overall deliveryestimates.
During production, shipment tracking information may not display movement until the item has completedproduction and has been tendered to the carrier for initial scanning.
If production is expected to materially exceed the estimated delivery timeframe, updated informationregarding the order status will be made available, and available options may be reviewed in accordance withthe order status and applicable law.

4. Modifications & Cancellations
Requests to modify or cancel an order must be submitted within 12 hours of purchase by emailingsupport@olverai.com.
Once an order has entered processing or production, it cannot be modified or canceled and willbe governedby our Return Policy and/or Warranty Policy, as applicable.

5. Address Accuracy & DeliveryResponsibility
You are responsible for providing complete and accurate shipping information at checkout.
Olverai is not responsible for delays, losses, or non-delivery resulting from incorrect or incompleteaddresses provided by the customer.
If tracking information shows a package as "delivered," we encourage customers to first verify delivery bychecking with the carrier, confirming the shipping address, and reviewing nearby or alternate deliverylocations. If the package cannot be located after these steps, customers should contact us promptly so wecan assist in reviewing delivery details and, where appropriate, support an investigation with the carrier.
Packages returned to us due to address errors, refusal, or failure to accept delivery will be handled in
accordance with our Return Policy.

6. Taxes, Duties & International Orders
Domestic Orders:
Applicable sales tax may be collected at checkout where required by law.
International Orders:
Customers are solely responsible for all customs duties, import taxes, brokerage fees, and local governmentcharges.
Olverai has no control over customs processes or fees and cannot predict or reimburse thesecharges.

7. Optional Shipping Protection
7.1 Coverage
Customers may add Optional Shipping Protection at checkout for $9.95. This optional service providesenhanced packaging and priority handling in the event of shipping-related issues.
This optional service includes:
Enhanced protective packaging (additional foam and reinforced packing methods)
Priority support and expedited resolution for shipping-related loss or damage during carrier transit,subject to claim review
Loss or damage during carrier transit may still be addressed under Olverai standard supportprocesses and Warranty Policy. Optional Shipping Protection provides priority handling and expeditedresolution where applicable.
This optional service does not limit or replace Olverai standard responsibilities under applicablelaw or our Warranty Policy.

7.2 Claims With Shipping Protection
If loss or damage occurs during transit:
Customers should contact us promptly and submit required documentation
Claims are reviewed under the terms of our Warranty Policy, with priority handling applied whereOptional Shipping Protection was purchased
Approved claims may result in replacement, repair, or other appropriate resolution, based ondocumented evaluation of the claim, order status, and applicable policy terms
The Optional Shipping Protection service fee is non-refundable once purchased, as it covers enhancedpackaging and priority handling services initiated at fulfillment.

8. Damage on Arrival & Shipping Claims(Important)
If your order arrives damaged, you must follow the claim procedures outlined in our Warranty Policy.
This includes, but is not limited to:
Clear photos of the outer shipping box
Photos of inner packaging materials
Photos and/or videos of the damaged product
Photo of the shipping label
Confirmation that all packaging has been retained
Packaging must be retained until the claim is fully resolved. Discarded packaging may result in claim denialdue to carrier requirements.
Damage or loss claims that do not meet documentation requirements may be denied or limited.

9. Delayed Deliveries
Once an order has been handed to the carrier, delivery timelines are dependent on carrier operations and areoutside of our direct control. While carrier delays may occur, we actively assist customers by providingshipment tracking information and support in addressing delivery-related issues.
Delays may occur due to:
Weather conditions
 High shipping volume during holidays or promotional periods
Carrier operational issues
Customs clearance processes for international orders
If a carrier delay is expected to materially exceed the estimated delivery timeframe, updated informationregarding the order status will be made available, and available options may be reviewed based on the orderstatus and applicable law.
Available options may include continued delivery, updated delivery estimates, or other resolution optionsconsistent with the order status and applicable law.

10. Risk of Loss & Title
Olverai remains committed to assisting customers with delivery-related issues in accordance withapplicable law and this Shipping Policy. For U.S. orders, delivery is evidenced by carrier tracking to theshipping address provided at checkout. While risk of loss may transfer upon handoff to the carrier, deliveryissues such as loss, damage, or misdelivery are reviewed on a case-by-case basis. We work with customersand carriers to investigate reported delivery issues and determine appropriate next steps based on deliveryconfirmation, available information, order status, and applicablepolicies. For EU and UK consumers, risk of loss transfers upon actual delivery to the customer in accordancewith mandatory consumer protection laws.

11. Tracking & Order Status
Tracking information is sent via email once your order ships.
You may also view tracking details in your account under "My Orders."
Tracking updates are provided by carriers and may take time to populate after shipment.

12. Frequently Asked Questions
Where is my order?
Use the tracking number provided in your shipment confirmation email or your account order history.
Can I change my shipping address?Address changes are only possible within 12 hours of order placement by emailingsupport@olverai.com.

13.Contact Us