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Q: What costs are included in the order price?
A: The price you see on the Olverai website is the final price you pay. We offer all-inclusive pricing, which means all customs duties, taxes, and shipping fees are already covered. There are no hidden fees at delivery, and you won’t have to pay extra for customs clearance or imports.
Q: Can your lighting fixtures be installed on sloped ceilings?
A: Yes! Our fixtures are compatible with sloped or vaulted ceilings.
Note: To ensure we include the correct mounting hardware for your home, please specify your ceiling type in the "Order Notes" at checkout or contact our customer service team right after placing your order.
Q: Can I request a custom cord or cable length?
A: Absolutely. We offer custom cable lengths to ensure your light fits your space perfectly. Simply specify your required length in the Order Notes during checkout, or reach out to our support team before placing your order to discuss the details.
Q: What should I do if I receive a damaged or defective product?
A: Rest assured, Olverai stands behind the quality of our products. If you find any defects or damaged parts (such as broken bulbs or wiring issues) within the warranty period, we will ship you free replacement parts immediately. Your satisfaction is our priority.
Q: Is the installation process complicated?
A: Not at all. Every product comes with a detailed step-by-step installation guide. We also provide video tutorials for many of our products on our website. If you run into any issues, our technical support team is available to provide remote assistance and walk you through the process.
Q: How much is shipping, and how long will it take to arrive?
A: We are proud to offer free shipping on all orders. You can find the estimated delivery window for your specific location automatically calculated on each product’s detail page.
